Customer Experiences & Recovery Stories

Lost Phone at Istanbul Airport? A Real Recovery Story from Istanbul to Italy

One phone, two countries and two real thumbs-up photographs: collection in Istanbul and a reunion in Italy.

How an Authorised Lost Bag Collection Works at Istanbul Airport

Authorisation preparation, airport bag collection and onward shipping arrangements, illustrated by Matthieu C’s public review.

IGA Lost & Found Suitcase Collection – Authorized Pickup and Hotel Delivery in Istanbul

Completed authorization, IGA collection on 9 October and a changed delivery plan ending at an Istanbul hotel on 15 October.

IGA Lost Suitcase Collection and USA Shipping: Vivian’s Case

Authorization, local collection and FedEx dispatch, followed by a New Jersey customs delay and release toward California.

IGA Passport Collection: Correct Owner and Authorisation Details

A family in Australia needed local help with a passport held by IGA. The case explains the owner details and authorisation checks behind collection.

Lost iPhone at Istanbul Airport: Authorized IGA Collection

After leaving Turkey, Derek completed consular authorization. His iPhone was collected from IGA Lost & Found and returned by DHL.

Turkish Airlines Lost Phone Delivered to New York

A phone held by Turkish Airlines Lost Property at Istanbul Airport was collected and shipped by DHL to New York, arriving one day later.

Two Lost Laptops Returned from Istanbul Airport to USA

Two computers were waiting at IGA Lost & Found after their owner left Turkey. See how both were recovered and returned internationally.

Lost iPhone at Istanbul Airport Returned to Florida

An iPhone 13 Pro Max was found after its owner had already left Turkey. See how the Istanbul Airport recovery and USA return were handled.

Allan Beardsworth · Kaş / Antalya

Dell Laptop Bag Recovered from IGA Istanbul Airport Lost Property

A traveler who left a Dell laptop bag at Istanbul Airport contacted Ana Kurye after IGA Lost Property confirmed that it had been found. The bag was recovered, securely packed and sent toward the Antalya region.

★★★★★ Asako Honda

Lost Watch Recovered from Istanbul Airport and Returned to Japan

Watch | Istanbul Airport | Japan

A real Istanbul Airport lost property case: an important watch was collected in Istanbul, carefully packed and safely returned to its owner in Japan.

★★★★★ Daniel Pietrandrea

Daniel's iPad Recovered from Turkish Airlines Lost and Found

iPad | Turkish Airlines Lost and Found | FedEx shipping

Ana Kurye collected Daniel's iPad from Turkish Airlines Lost and Found at Istanbul Airport, packed it securely and arranged FedEx international shipping.

★★★★★ Pavel Zabrodin

Lost iPhone Recovered from Sabiha Gokcen Airport

iPhone | Sabiha Gokcen Lost and Found | Belgrade, Serbia

Ana Kurye returned to Sabiha Gokcen Airport after the phone case and screen image caused confusion, then collected the correct iPhone and arranged delivery coordination.

★★★★★ Renato Di Pietrantonio

Renato's Lost Bag Recovered from Istanbul Airport

Lost bag | Istanbul Airport Lost and Found | International shipping

Ana Kurye collected Renato's lost bag from Istanbul Airport Lost and Found, securely packed the belongings and arranged international shipping.

★★★★★ Marianne Cronin

Istanbul Airport Lost Property Recovery for a Customer in Australia

Istanbul Airport | Lost property | Australia

Ana Kurye coordinated the Istanbul-side recovery, confirmed delivery details and arranged cargo handover for international transportation.

★★★★★ Heinrich Waller

Huawei Phone Collected from Istanbul Airport Lost & Found and Returned to Austria

Huawei Nova 9 | IGA Lost & Found | Bregenz, Austria

Ana Kurye coordinated authorization, local airport collection and safe onward delivery after the phone was registered under reference GMK0344931.

★★★★★ Tolga Demirci

Istanbul Airport Lost Property Collected for a Customer Living in Dubai

Dubai customer | Istanbul Airport | DHL to Ankara

Ana Kurye assisted with airport documentation, recovered the lost goods and arranged DHL delivery to the customer's mother in Ankara.

★★★★★ Cynthia Diaz

Laptop Left at Istanbul Airport and Returned to Its Owner

Laptop | Istanbul Airport | FedEx international return

Cynthia had already left Istanbul when she needed help recovering a laptop from the airport lost-property process and shipping it back safely.

★★★★★ Nadya M., Ireland

Istanbul Airport Lost Phone Collection and International Shipping

Phone | Istanbul Airport Lost and Found | Ireland

Ana Kurye corrected an authorization email issue, waited through the airport process and prepared the recovered phone for international shipping.

★★★★★ Amir Zhakin, international transit passenger

Hotel Phone Pickup and Airport Hand Delivery at Istanbul Airport

Phone | Lions Royal Hotel, Istanbul | Istanbul Airport

Ana Kurye coordinated with the hotel reception, held the phone securely and completed the agreed airport handover before the onward flight.

★★★★★ Nasiera H., South Africa

Turkish Airlines Lost Phone Recovery to Cape Town

Samsung S23+ | Turkish Airlines Lost & Found | Cape Town

Ana Kurye clarified the correct Lost & Found process, reviewed authorization documents and collected the recovered phone at Istanbul Airport.

★★★★★ Yen Hoang, Toulouse, France

Laptop Lost in Istanbul Airport Transit Area Recovered and Sent to France

Laptop | Istanbul Airport Transit Security | Toulouse

Ana Kurye coordinated with Istanbul Airport Lost and Found, helped with authorization documents, collected the laptop and arranged international delivery to France.

★★★★★ Leah Rubin, United Kingdom

Sabiha Gokcen Airport Left Luggage Collection and Shipping to London

Suitcase | Sabiha Gokcen Airport | Richmond, London

We coordinated with the Left Luggage Office, reviewed carrier options and arranged PTT International Shipping after release.

★★★★★ Ian, Minneapolis, USA

A Lost Bag Waiting at Istanbul Airport

Luggage | Istanbul Airport | Minneapolis, USA

The rolling bag was collected after approval, documented with photos and prepared for international delivery coordination.

★★★★★ Robert, Netherlands

A Lost Phone, a Closing Deadline and a Courier Who Would Not Give Up

Phone | Istanbul Airport Lost Property | Galata

Ana Kurye followed the approval process, collected the phone and delivered it to the hotel under a tight deadline.

★★★★★ International traveller, Istanbul Airport

An Urgent Medicine Package Collected at Istanbul Airport and Delivered the Same Day

Medicine package | Istanbul Airport | Istanbul

The case required precise meeting point coordination, quick pickup and careful city delivery without publishing private details.

★★★★★ Alanood Hajri, international customer

A Large Dog Travel Crate Collected from Harem Bus Station and Delivered Across Istanbul

Dog travel crate | Harem Bus Station | Istanbul

We monitored the delayed bus, coordinated collection and completed delivery of the bulky travel crate across the city.