Istanbul Airport Lost & Found Pickup & Return Assistance

No. Ana Kurye does not require its service fee before collecting your lost property from the airport. We confirm the service quote and terms with you in advance. After successful collection, we send you confirmation so you can complete payment before shipping. Any exceptional third-party charges are explained in advance.

Contact the relevant airport, airline or baggage office directly first. Ana Kurye is a private courier assistance service and can review pickup only after the item is located and release to a representative is permitted.

IGA Lost and Found usually handles items found in airport terminal areas, while Turkish Airlines Lost and Found handles items connected with Turkish Airlines flights or baggage processes. The correct office depends on where the item was lost or registered.

Yes, this may be possible if the holding office accepts an authorized representative and the required documents are provided before pickup.

We can review phone pickup cases and explain the authorization, identification and shipping requirements. Phones with batteries may be subject to carrier restrictions.

Yes, this may be possible with the right authorization, identification documents and office approval.

Usually a passport or ID copy, reference number, item description, authorization letter and office confirmation are requested. Requirements vary by case and by the holding office.

Eligible items can be prepared for international shipping after pickup, but carrier rules, customs, batteries, liquids, medicines and destination restrictions must be reviewed first.

That is usually an airline baggage tracing or delayed baggage case, not a normal lost property pickup case. Contact your airline first and use Ana Kurye only after an item is located and release instructions are clear.

Yes, collected items can usually be delivered to hotels, residences, offices or agreed meeting points in Istanbul.

Airside collection procedures vary. We review the office instructions before confirming whether the service is possible.

Passport collection may be possible only when the relevant office allows release to an authorized representative and the required documents are accepted.

Pricing depends on the pickup process, waiting time, item type, packing, domestic delivery and international shipping charges if needed.

Third-party airport, notary, consular or customs charges are separate from our service fee. Any mandatory charges are explained and agreed before work starts. Packing and carrier costs are specified in the written quote.

Timing depends on office response, authorization, courier availability, traffic, packing and carrier acceptance.

Shipping may be arranged through suitable domestic or international carriers depending on item eligibility, destination and customer preference.

No. Shipping depends on item type, carrier rules, destination country regulations, customs requirements and safety restrictions.

These items may require additional checks or may not be eligible for shipment. Carrier and customs rules apply.

No. We are an independent private collection, courier and shipping service operated by Ana Kurye. We do not find or register lost items, and we are not affiliated with Istanbul Airport, iGA, Turkish Airlines, any airline or any official Lost Property Office. We assist after the item has been located and the relevant office confirms that collection by an authorized representative is permitted.

If release is refused, we explain the response and possible next steps. Collection cannot proceed without the relevant office approval.