REAL IGA ISTANBUL AIRPORT LOST PROPERTY CASE
Dell Laptop Bag Recovered from IGA Istanbul Airport Lost Property
A traveler who left a Dell laptop bag at Istanbul Airport contacted Ana Kurye after IGA Lost Property confirmed that it had been found. The bag was recovered, securely packed and sent toward the Antalya region.
A traveler contacted Ana Kurye after leaving a laptop bag at Istanbul Airport.
The recovered item had been registered with IGA Istanbul Airport Lost Property under reference KBEWB0016445.
The bag contained a Dell laptop together with computer accessories, a battery pack and a Kindle.
Because the owner was already staying in Kaş in the Antalya region, returning personally to Istanbul Airport to collect the item was not convenient.
Confirming the IGA collection process
The first step was confirming the correct lost property authority and required authorization process.
The customer explained that an IGA email referred to a power of attorney attachment that had not actually been included.
Ana Kurye guided him to request the missing authorization documents again and offered further coordination with the IGA lost property office.
Packing and onward DHL delivery
After the recovery process was arranged, the laptop bag was carefully packed inside a sturdy protective box.
The shipment was then placed into the DHL delivery network toward the Antalya region.
Delivery support near Demre
The case also demonstrated why airport lost property assistance sometimes needs to continue after collection.
A final-mile DHL delivery issue occurred near Demre, and Ana Kurye contacted both DHL and the delivery driver to coordinate the handover with the customer.
The customer's public review later highlighted both the secure packing and the support provided when the final delivery did not proceed as expected.
This is a real example of an IGA Istanbul Airport lost property recovery involving identification of the correct lost property authority, authorization support, collection, secure packing and onward delivery.
Customer feedback
“Great service includes sorting things out when they have gone wrong.”
Allan Beardsworth
Help with an item found at Istanbul Airport
See the IGA Lost & Found pickup service or Istanbul Airport lost property assistance for collection support.
Read the complete Ana Kurye customer story and delivery process