Istanbul Airport Passenger Support FAQ

Lost property cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Lost property when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Delayed baggage cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Delayed baggage when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Uncollected baggage cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Uncollected baggage when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Transit baggage cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Transit baggage when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Turkish Airlines baggage cases cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Turkish Airlines baggage cases when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Pet crate purchase cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Pet crate purchase when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Pet crate delivery cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Pet crate delivery when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Empty crate collection cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Empty crate collection when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Oversized baggage cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Oversized baggage when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Authorization documents cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Authorization documents when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Courier access cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Courier access when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Storage cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Storage when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Local delivery cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Local delivery when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

International shipping cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review International shipping when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Customs and restricted items cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Customs and restricted items when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Payment and pricing cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Payment and pricing when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Timing cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Timing when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Hotels and airport handovers cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Hotels and airport handovers when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Sabiha Gokcen requests cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Sabiha Gokcen requests when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.

Emergency situations cases should be treated as approval-based airport operations, not simple parcel pickups. The passenger should first identify the responsible airline, office, hotel, seller, warehouse or authority and keep any reference numbers, written instructions and timing details together before requesting courier support.

Ana Kurye can review Emergency situations when the request is lawful, practical and supported by clear permission from the responsible party. The service may include communication, pickup from an approved location, local delivery, public meeting point handover, packing coordination or carrier handover, but only after operational confirmation.

The final authority is not Ana Kurye. Depending on the case, the decision may belong to an airline, Istanbul Airport office, ground handling team, hotel, cargo company, customs authority, seller or other responsible party. Ana Kurye cannot override their rules or guarantee release.

Useful information includes full name, WhatsApp number, flight details, item or baggage description, reference number, photos, written office instructions, authorization requirements, dimensions, weight, deadline, current location and desired destination. Sensitive identity documents should not be uploaded through an unsecured form.